Q: WHEN WILL MY ORDERS BE SHIPPED?
Upon receipt of your payment, your order will be sent out within three working days.
Q: WHAT ARE MY DELIVERY OPTIONS?
|Shipping options||Normal Mail (Singpost)||Registered Mail (Singpost)|
|Orders below S$30||$2.50||$3.90|
|Orders above S$30 and below S$50||Free||$3.90|
|Orders S$50 and above||Free||Free|
NOTE: To avoid loss of items or unnecessary delays, please ensure the delivery address you have provided is accurate. Once package has been shipped, they cannot be re-called or re-directed. Undelivered items will be returned to us. We will not be responsible for lost packages shipped without tracking. Re-shipping incurs a $15.00 SGD fee for postage and handling.
Q: DO YOU SHIP INTERNATIONALLY?
Yes, we do!
Q: WHAT ARE THE DELIVERY RATES FOR INTERNATIONAL SHIPPING?
We use Regular Mail - Registered by Singapore Post for International Shipping. Delivery rates are calculated based on the weight of the parcel and will be shown automatically on the checkout page.
Q: WHAT IS YOUR RETURN POLICY?
Unused yarn in its original condition may be exchanged for store credit within 4 months of purchase. When San Merinos has received and accepted your yarn, we will send you an email notice of your store credit. Please use it online (Please note that the customer must pay for all shipping costs associated with exchanging yarn.)
ALL OTHER PRODUCTS
Fabric, books, patterns, accessories, needles, and other tools may not be returned for credit but will be replaced if damaged in shipment. We will happily reimburse all shipping costs incurred when returning damaged goods and will send replacement merchandise at no cost. Please include a description of the damage with your return.
Send all returns and exchanges to...San Merinos Zervex Building 8 Ubi Road 2, #03-32 Singapore 408538
Please make sure to include...
* the original receipt or the emailed order confirmation
If you no longer have either, please include the following...
* your email address
* your phone number
* your shipping address
Please also insure your return shipment for its full value, and note that San Merinos cannot be responsible for uninsured packages.